Terms & Conditions
Terms & Conditions
Sales: Cooling Tower Systems sells its goods on the expressed condition that the buyer agrees to the terms and conditions stated hereon. The buyer relinquishes any inconsistent or additional terms included in any purchase order. The buyer's acceptance and receipt of the goods shall compose any agreement to such terms and conditions.
Payments (Online): All payments must be accepted fully for transaction to process. Payments accepted: All major credit cards, and debit cards.
Payments (In-Office): All payments must be accepted fully for transaction to process per payment conditions outlined in quotation. Acceptable payment methods include: Check by mail, ACH, or wire transfer. We also accept credit cards with a 3.75% credit card processing fee.
*ATTENTION CUSTOMERS AND VENDORS: There will be a $35.00 stop check payment fee applied to anyone that requests a check be resent after initial payment.
Acceptance: All orders are subject to Cooling Tower Systems approval and acceptance. Cooling Tower Systems reserves the right to end further delivery upon the buyer's failure to pay any portion of any order, when it becomes due. If the buyer's financial condition becomes unsatisfactory, Cooling Tower Systems may require cash payments or satisfactory security for future deliveries or goods already delivered.
Cancellation: Buyer shall not cancel the order without prior written consent of Cooling Tower Systems, Inc. Special order items are non-refundable, non-cancellable and non-exchangeable.
Deliveries: Cooling Tower Systems shall not be liable for delays in delivery due to causes beyond its reasonable control including but not limited to strikes, fire, war, or acts of God, whether such events occur at or about our warehousing facilities or at the warehousing facilities of our suppliers. Cooling Tower Systems makes no guarantee of shipment by any such date and shall have no liability or other debt for failure to ship on such date due to any cause.
Shipping: All of CTS, Inc. orders are processed in the United States. Our shipping rates reflect if only shipping within the Continental United States, for other shipping rates and availability: Please contact a member of our sales office toll-free at 1-800-752-1905. The price of all products is F.O.B. Cooling Tower Systems warehouse facilities. Title to goods passes to the buyer upon delivery by Cooling Tower Systems to the freight line. Buyer assumes risk for all goods shipped. The buyer should examine shipments carefully for loss or damages before accepting the shipment. Damaged shipments should be refused at time of attempted delivery. The buyer should have loss and damage noted by transportation agent on the freight bill upon delivery. If you accept delivery with damage, it is your responsibility to file freight claim and all associated costs for repairs, labor, and freight. Upon discovery of concealed damage the buyer has fifteen (15) days from receipt of goods to call the freight line for an inspection. In either case, the buyer cannot return equipment to Cooling Tower Systems until completion of a freight inspection. In absence of shipping instructions, Cooling Tower Systems shall use its own discretion in choice of carrier.
Return Policy: Cooling Tower Systems accepts only new and unused material returned for credit. Cooling Tower Systems will charge a 25% for restocking all material accepted for credit. Buyer is responsible for returning all goods and freight costs associated. Cooling Tower Systems will not accept any goods returned after thirty days. Please contact the sales department for a return authorization.
Prices: All prices are subject to change without notice.